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Reap the Benefits of Cloud Communications

With communications at the heart of every business, you need reliable unified communications, collaboration and contact center technology to run your business successfully. With the right cloud solutions, your business can enjoy powerful communications and collaboration capabilities without the cost and complexity of maintaining an on-site system. In this infographic you will learn how you […]

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10 Reasons Companies are Moving Communications to the Cloud

There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud–and they’re getting solid answers. So why are so many businesses moving communications to the cloud today? […]

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Why Your Business Phone System Should Integrate with Your Applications

The technology you use in the office should enhance your ability to do business.  That’s what technology does!  Yet, the same technology that helped you serve clients better just a short 5 or 10 years ago can just as easily hinder your staff’s ability to work as fast or effectively as you need them to, […]

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Parallel Technologies, Inc. Wins Best Places to Work Honors in Both Cincinnati and Columbus

Parallel Technologies, Inc. today announced that both its Cincinnati, OH and Dublin, OH offices have earned spots on the respective cities’ annual Best Places to Work lists. This is the eighth honor for Parallel in the Columbus area, and the fourth in the Cincinnati area. A nearly 15-year long program in both cities, Best Places […]

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How Retailers & Restaurants Focused on Customer Experience Ease the Burden of Security and Compliance

When it comes to retail and restaurant operators, it’s clear the top players are the ones that use cutting-edge technologies to drive a differentiated customer experience. The most successful retail stores and restaurants build experiences that are personalized to each customer, address their needs, and apply a positive influence at each and every touchpoint – […]

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Ensuring Your Phone System is a Business Enabler

If you make money using the phone, then your phone system needs to be a business enabler, not an inhibiter.  It needs to differentiate your business from your competition.  Your prospects must be able to reach you in a timely manner.  Your customers need to find you wherever you are, at the front desk, in […]

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How Successful Restaurant Operators Use Technology to Stay On Top

The National Restaurant Association reported restaurant industry sales of nearly $799 billion last year, representing approximately 4% of the U.S. GDP, and nearly 48% of total food dollars spent. With this industry-wide growth also comes challenges, as restaurant operators keep pace in an rapidly evolving environment and will need to adjust to shifting customer expectations […]

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Brightmetrics – So, where do I start?

At first glance, it can be a little overwhelming to understand and manage the dashboards and reporting features in Brightmetrics. Fortunately, getting started is easy.  Watch this quick video or read below to find out how. Getting the Most Out of Brightmetrics from Brightmetrics on Vimeo. Not a video person and you’d rather skim?  Here’s […]

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ECC Insights – Who Does it Better?

Here’s Brightmetrics’ newest video that showcases everything it can do for users of the Enterprise Contact Center and why ECC users need more than what Mitel delivers in their native reporting – and even their add-on applications. Successful contact center operations demand analytics that are accessible. This means that you can manipulate, change the format, […]

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