10 Ways MiVoice Connect Makes Your Job Easier

In today’s remote working world, don’t you wish your team could be connected seamlessly, easily, no matter what device they’re using? Transitioning from in-office to home-office communications has been a challenge for businesses across the globe, and it can be difficult to keep the conversation going across devices.

So how can you ensure your team is connected, without complicated and disparate systems? With MiVoice Connect, you can have all of your communications and collaboration tools in one place, which means you won’t miss a beat when employees aren’t. And better yet – you’ll be able to control your own system, so you have a say over when maintenance happens.

Here are 10 ways MiVoice Connect helps you keep your employees connected wherever they are, and how it makes your job easier.

1. Never Lose Your Place With One Stop For Communication.

How much time do you waste by losing the thread of the conversation? MiVoice Connect makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

2. Work From Anywhere, Together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. To stay connected, multi-party videoconferencing, desktop sharing and audioconferencing are key. With Mitel, everyone on the team can collaborate in real-time.

3. Take The Conversation Smoothly From Text To Voice With Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? MiVoice Connect helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and keep the conversation going.

4. Respond To Important Messages Faster With Voicemail.

Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. Mitel has this covered. With our Outlook voicemail integration, messages are sent to email so you can scan and prioritize who to call back first.

5. Get To The Right Person At The Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking the question only a subject matter expert can answer, everyone knows where and how to reach them.

6. Know Your Communications Will Be There.

Communications is the heart of any business. You can’t afford a moment of downtime, especially if you’ve invested in integrating your line of business apps with your phone system. If you’re seeking fail-proof redundancy that’s affordable and easy to manage, the MiVoice Connect modular architecture and simple “N+1” system redundancy provides automatic back-up for three possible points of failure:
• A WAN outage
• A voice switch outage
• An application server outage

Connect voice switches at remote locations can operate independently of your wide area network. Desktop and soft phones are registered locally to the switch, which can be connected to the telco so those phones will continue to work. You’ll never lose dial tone. You can rest assured knowing that MiVoice Connect is designed to be highly reliable.

7. Be As Productive On The Road As You Are In The Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But MiVoice Connect transforms this experience. With its mobile app, employees take the office everywhere and get the same experience on the road as they do on at their desk. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

8. Live In Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your Mitel IP phone with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

9. …Or In Outlook Or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. Mitel also integrates seamlessly with Microsoft Outlook and G Suite, easing adoption of your new phone system throughout the organization.

10. Do More, Spend Less.

Here’s one last thing you might not know (and it may be the best part): you can have a seamless and reliable communications and collaboration tool without breaking the bank. MiVoice Connect has a low total cost of ownership, which means once you’ve bought your system, you’re done!

Ready to upgrade?  Contact your Parallel rep or email sales@paralleltech.com to get started.