The National Restaurant Association reported restaurant industry sales of nearly $799 billion last year, representing approximately 4% of the U.S. GDP, and nearly 48% of total food dollars spent. With this industry-wide growth also comes challenges, as restaurant operators keep pace in an rapidly evolving environment and will need to adjust to shifting customer expectations […]

Here’s Brightmetrics’ newest video that showcases everything it can do for users of the Enterprise Contact Center and why ECC users need more than what Mitel delivers in their native reporting – and even their add-on applications. Successful contact center operations demand analytics that are accessible. This means that you can manipulate, change the format, […]

According to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices.  The reason for this is likely due to the fact that multiple locations come with a great deal of work and responsibilities.  Different time zones, environments, and personalities can […]