Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems. VoIP services provide a number of benefits for businesses, starting with the enhanced modern conveniences and […]

It seems as if no business is safe from falling victim to a data breach anymore.  Target, Apple, Ashley Madison and a host of others have found themselves at the arms of hackers looking to steal, sell and compromise confidential information and data. And it isn’t just big companies either, in a recent study, it […]

Many organizations have started to realize the benefits of managed network services, including enhanced speed, reliability, security, service and support.  A recent survey by CompTIA that evaluated trends in managed states that over two thirds of companies surveyed are moving toward managed IT services in an effort to improve overall IT operations.  Among the most […]

Call Center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run multiple reports from different locations to get to detailed information that drives key […]