Latest News & Blogs
Parallel Technologies Earns CBTS Regional Channel Partner of the YearJanuary 29, 2024 - 2:56 pmThis post originally appeared on www.cbts.com. View the original post here. CBTS is thrilled to award Parallel Technologies powered by Bridgepointe the Regional Channel Partner of the Year for 2023, for a record four years in a row. This recognition further solidifies the partnership between the two entities and their mutual commitment to providing […]
Parallel Technologies, Inc. Named First Dialpad Certified Partner in the MidwestNovember 16, 2023 - 8:35 amFor Immediate Release Dublin, OH, November 6, 2023 — Parallel Technologies, Inc., a leading provider of business communications solutions, is proud to announce its official endorsement as the first Dialpad Certified Partner in the Midwest. This recognition marks a significant milestone in our commitment to delivering cutting-edge communication solutions to businesses in the region. Dialpad, […]
Parallel Technologies Announces Strategic Investment from BridgepointeJuly 13, 2023 - 12:00 pmDublin, OH – We’re pleased to share that we have received a strategic investment from Bridgepointe Technologies, a tech advisory firm that helps mid-market and enterprise companies transform tech investments into unrivaled business results. Building on our 40-year history as one of the most prominent voice communications companies in the Midwest, the investment will enable […]
- CBTS Awards Parallel Technologies, Inc. with the 2022 Regional Partner of the YearMarch 13, 2023 - 11:36 am
This article was originally published by CBTS. Read the original article here. CBTS is delighted to name Parallel Technologies, Inc. as the Regional Channel Partner of the Year for 2022. This marks the third year in a row that Parallel has earned this award due to its explosive growth. CBTS honors high-performing partners with this […]
Contact Us
Dublin
614.798.9700
Cincinnati
513.769.8777
Dayton
937.222.8777
© 2024 Parallel Technologies, Inc. All rights reserved.
Do You Have a Communication Solution in Place for Natural Disasters?
Putting a natural disaster plan together can be a daunting process – it’s time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact for the business. One of the most important tools of your business is […]
The Holy Grail of Contact Center Analytics
Call Center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run multiple reports from different locations to get to detailed information that drives key […]
4 Business Insights Your Phone System is Trying to Tell You
Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Parallel, our experience and services are often applied to four common areas critical to execution of world-class […]
Mitel Connect Allows Businesses to Seamlessly Communicate and Collaborate Internally and Externally
Mitel Connect™ is a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. Connect changes how companies communicate with a unique collaboration experience that unites groups and adapts to individual preferences. Mitel Connect allows businesses to gain flexibility and customer insights and increase their […]
Software-Defined WAN: What it is and How Your Business Can Benefit
Software-defined wide area network (SD-WAN) is an application of software-defined networking (SDN) technology that is applied to WAN connections used to connect enterprise networks over large geographic distances. Enterprise networks typically consist of branch offices and data centers, so a WAN may be used to connect remote locations to a central corporate network, or to […]
Business Continuity and Disaster Recovery: What You Need to Know
Does it really matter if you know the difference between business continuity (BC) and disaster recovery (DR)? It does if you want to avoid the disastrous impact not having a plan for either can have. BC enables a business to continue operations. DR enables an organization to recover from a disaster. Both are about not […]