Parallel Technologies, Inc. Receives ShoreTel Customer Experience Award

Parallel Technologies, Inc. Rated “World Class” in Customer Satisfaction by Independent Source

Dublin, OH (May 1, 2014) – Parallel Technologies, Inc. today announced it has earned a ShoreTel® partner customer experience award. ShoreTel, the leading provider of brilliantly simple phone systems and unified communications solutions, recently announced award recipients for the first half of the partner year (October 2013 through March 2014), and Parallel Technologies, Inc. was honored as a customer satisfaction achiever in its Champion Partner program.

“Parallel Technologies is honored to receive this prestigious award,” stated Joe Redman, company president.  “It is validation of our success in our continued commitment to excellence in customer satisfaction, and providing clients with a complete, end-to-end communications solution that goes beyond the sales and implementation process to continue throughout the customer relationship.”

ShoreTel partners specialize in delivering ShoreTel’s solutions portfolio and training and supporting end-customers. They have expertise in disciplines such as LAN, WAN, call center, voice and data application integration. ShoreTel and its partners share the same goals in delivering UC solutions that improve communication and collaboration, with superior levels of customer care and satisfaction at a low total cost of ownership.

The partner customer experience award is presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 55+ as measured by an independent third party.

“We’re pleased to acknowledge Parallel Technologies and their achievement in customer satisfaction,” said David Petts, senior vice president of worldwide sales at ShoreTel. “Parallel Technologies exemplifies the best in delivering our innovative products and leading business solutions to ShoreTel customers.”

About Parallel Technologies, Inc.
Parallel Technologies, Inc. is a top provider of comprehensive communications solutions and the largest privately held provider of converged voice and data communications systems in the Midwest. Serving customers since 1983, the company has partnered with best-in-class providers to offer comprehensive voice, data, video and wireless communications solutions to more than 5,000 customers throughout Ohio and Kentucky, and many more throughout the United States. Parallel Technology’s commitment to customer satisfaction has consistently earned the company numerous industry awards, and its focus on employees has allowed Parallel to be named as a “Best Place to Work” for six consecutive years. The company is headquartered in Dublin, Ohio, with regional offices in Cincinnati and Dayton, Ohio. For more information, visit www.paralleltech.com.

About ShoreTel, Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.

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